Uh oh. Did you wait a bit too long to order your slip leash for your upcoming trial?
You’ve been busy training your dog and getting those behaviours nice and polished to show up in public.
We’ve got your back.
All of our collars, leashes, slip leashes and toys are handmade by Brie and the Snuffles & Tugs Team. We take pride in our custom work.
That’s why we offer so many colorful fabrics for you to design your gear just for your dog. It’s also why we must spend a lot of time preparing each order after it is placed.
Handcrafting takes time, but your order doesn't have to.
How rush orders work
Purchasing Rush My Order will bump your order to the top of the processing queue. You will skip over the line-up of custom orders that Brie is working on. It will be made and shipped in 3 business days.
After placing your order, you will receive an email from Brie confirming that she can complete and mail your order within the rush window. Once shipped, you will get a tracking confirmation email so you can follow your parcel all the way to your front door.
Can I get express shipping?
No. We do not offer overnight or express shipping, just our flat rate shipping fee based on the country the parcel is travelling to.
Rushing your order puts your order in priority sequence for production only, which ensures it will be placed in the mail significantly faster than normal. However, the shipping speed is standard.
Will it arrive in time for my trial?
You must order at least 15 days before your trial date for your package to likely arrive on time.
However, we do not guarantee parcels will arrive for any particular date, including Christmas, trial or special event dates, birthdays, or any other date. The postal services that deliver our mail to you are sensitive to changes in shipping volumes caused by things like Christmas, or pandemics. They are also sensitive to acts of nature, such as snowstorms. So, although it is relatively rare to see an untimely delay on a package, particularly if it’s destined for North America, it can occasionally happen.
Snuffles & Tugs is not responsible for any delays that occur while shipments are in transit.
What if I don’t get rush service?
The processing time for custom items depends on the time of year. Typically, custom orders ship 2 or 3 weeks after they are placed. However, it may be shorter or longer than that. Peak seasons occur each year at the beginning of trialling season and before Christmas.
Your order will be placed in the production queue and you will receive email updates at each stage of your order processing. Upon shipping your package, you will get a tracking link to follow your package’s transit to its destination.